Privacy Policy

Good Call (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including details related to phone calls and SMS/text messaging.

Information We Collect

We may collect personal information when you:

• Request heating, cooling, or HVAC services
• Fill out forms on our website
• Contact us for inquiries or support
• Communicate with us via phone, email, or SMS

Information collected may include:

• Name
• Phone number
• Email address
• Service address
• Details related to your service request

How We Use Your Information

We use your information to:

• Schedule and confirm service appointments
• Provide updates about your service
• Send invoices, reminders, and notifications
• Inform you about technician arrival times
• Send promotional or marketing messages (only with your consent)
• Improve our customer service and communication

Text Messaging & Consent

By providing your mobile number, you agree to receive SMS messages from Good Call.

• Message frequency may vary based on your service activity
• Message and data rates may apply depending on your carrier

Messages may include:

• Appointment reminders
• Service confirmations
• Updates and notifications
• Promotional offers (if opted in)

Opt-Out Instructions

You can opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us:

📧 Email: info@goodcallservices.com
📞 Phone: (985) 441-1446

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may only be shared with trusted partners who assist us in operating our business, such as scheduling systems, billing platforms, or communication tools.

Data Security

We take appropriate security measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

Contact Us

If you have any questions about this Privacy Policy, feel free to contact us:

📧 Email: info@goodcallservices.com
📞 Phone: (985) 441-1446
📍 Address: 202 Rue BonPapa, Thibodaux, LA 70301